SafeHands-Express Courier Service

Last Updated: 7/5/2025

At SafeHands-Express Courier Service, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, website, and communications.

1. Information We Collect
We may collect the following personal and business information from clients, contractors, and website users:

• Full Name

• Mailing Address

• Phone Number

• Email Address

• Business or Company Name

• Delivery and Pickup Locations

• Billing and Payment Information

• Driver’s License, Insurance, and Vehicle Registration (for contractors)

• IP address and browser/device information (from website visits)
   

2. How We Use Your Information
We use your information to:

• Schedule and fulfill deliveries

• Verify contractor qualifications and compliance

• Process payments and issue invoices

• Provide customer support and dispatch communication

• Comply with HIPAA and other applicable regulations

• Improve our services and website functionality
   

3. Information Sharing & Disclosure
We do not sell or rent your personal information.
Your data may be shared with:

• Authorized employees or contractors strictly for business operations

• Third-party software providers (e.g., payment processors, route optimization apps)

• Legal or government entities, only if required by law or to protect our rights

All data shared is limited to the minimum required and bound by confidentiality agreements.

4. HIPAA & Medical Privacy Compliance
For medical deliveries and clients, we follow all standards outlined under the Health Insurance Portability and Accountability Act (HIPAA).
All employees and contractors are trained to:

• Protect Personal Health Information (PHI)

• Avoid unauthorized access, sharing, or mishandling of medical records or materials

• Use proper transport containers and chain-of-custody documentation
   

5. Data Security
We implement industry-standard safeguards to protect your data:

• Encrypted communications (e.g., SSL for website forms)

• Secure storage of documents and records

• Regular audits of data access and handling protocols
   

6. Data Retention
We retain personal and delivery-related data only for as long as necessary:

• Client and delivery records: typically up to 7 years

• Contractor compliance records: per federal/state regulations

• Website data (cookies/analytics): typically 6 to 12 months

You may request that we delete or correct your data at any time (see Section 8).

7. Website Cookies & Analytics
Our website may use cookies or tracking tools to:

• Analyze website performance

• Improve user experience

• Remember your preferences

You can disable cookies in your browser settings.

8. Your Rights
You have the right to:

• Access, correct, or delete your personal information

• Request details of how your data is used

• Opt out of non-essential communications

• File a complaint if you believe your privacy has been violated

To exercise your rights, contact us at:
📧 privacy@safehands-express.com
📬 1633 New Garden Rd. #1082 | Greensboro, NC 27410

9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children.

10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with the new effective date. Continued use of our services constitutes your agreement to the updated policy.

Contact Us
If you have questions about this Privacy Policy, or wish to make a privacy-related request, please contact:
📧 privacy@safehands-express.com
📞 888-383-8580
📬 SafeHands-Express Courier Service
1633 New Garden Rd. #1082
Greensboro, NC 27410